Functionality
Accounts are integrated with all Websure modules, providing seamless access to risk, claims and client information. Transactions are immediately processed from the underwriting and claims functions.
We offer a comprehensive claims management solution, from notice of loss through to payment, recovery and reporting
Our claims workflow processes improve productivity and reduce expenses, and can be tailored to your individual requirements.
Online claims management
Access through the client portal ensures full case management workflow for all relevant internal and external parties, enabling claims to be handled by your own tailored process. Online document upload allows information to be sent directly from the portal to the handler.
Audit and control
Claims compliance and performance targets are maintained through Websure’s automated diary and task generation function with associated SLAs.
Total integration
- Fully integrated with the rest of the Websure system. Policy integration allows warning triggers, alerts and renewal actions to ensure full underwriting awareness of the claims position.
- Accounts integration allows immediate settlement of claims with straight-through processing.
- Clearer information and monitoring.
- Vital claim operating information is provided to senior claims operatives and senior execs through real-time dashboards and regular information reports.
Accounts are integrated with all Websure modules, providing seamless access to risk, claims and client information. Transactions are immediately processed from the underwriting and claims functions.
Standard accounts functionality includes the following:
- Full co-insurance breakdown
- Pay-as-paid facilities
- Multiple legal entities with Chinese walls on the same database
- Multiple currencies with losses and gains accounts with re-rating
- Client and underwriting instalments
- Direct debit, BACS, credit card and premium finance interfaces
- PCI compliant
- Bordereau facility
Underwriter and broker ledger standard ledger functionality:
- Partial payments
- Direct settlements
- Multi-currency payments and receipts
Client accounts:
- Branded statements
- Branded template driven bordereaux
- Websure standard pre-defined reports
- Compliancy and audit (full audit trail)
- Client money reporting
- Authority limits
Workflow is an integral part of the Websure structure and can be defined by the user, ensuring complete flexibility and control.
Workflow enables you to define events and actions and create full replication of real-world processes against the full policy life cycle, claims management, client marketing and account management.
All of the following are supported: diaries, documents, validation, limits, authorisation, emailing, reporting, refer and decline processing. Custom actions allow almost any task or set of actions to be defined.
Trigger points and events can be easily setup based on single or multiple conditions. Actions such as warnings, referrals, emails, notes, diaries and automated scripts can be executed.
Key is the ability to assign SLAs, allowing senior management and execs to monitor and manage performance.
Websure offers different levels of reporting and management information to suit all needs.
At the simplest level, you can perform ad hoc queries almost anywhere in the application and present them in a grid. Websure allows these queries to be exported to MS Excel in a couple of keystrokes.
More comprehensive reporting is provided in a standard suite of reports, which can be tweaked and edited as required.
We also offer an internal report writer that allows clients to develop reports from scratch. If clients need an additional level of reporting they can use the Crystal reporting tool to run over Websure.
MS reporting services with pre-defined cubes
Websure is integrated with Microsoft reporting services. Cubes allow you to report on all areas of the business and to provide real-time reporting, which is presented in dashboard summaries, pivots and detailed reports – all of which can be data mined.
Our WebX engine enables you to create and configure insurance websites without needing special programming skills or resources.
WebX creates websites dynamically, allowing your products to be presented swiftly and efficiently through any e-business channel. For example: public websites, B2B extranets, intranets and call-centre apps.
Key benefits of WebX:
- Build your own websites, with little or no assistance from software vendors
- Make real-time changes to websites, enabling speedy response to market and regulatory change
- Build extranets and intranets and reduce internal costs
- Increases speed to market. On average WebX takes only a fraction of the time that a standard website would take to develop and go live
- Enables multiple sites per scheme/product, allowing white labeling
- Reduces administrative charges. Because the sites are linked to Websure’s back office, everything occurs in real time. No need to enter data more than once.
- Documents produced, printed or submitted online are saved to the policy/quote/claim records in Websure
- Process new business, quotes through to full bind, renewals, and mid-term adjustments. Can also be used for online claims submission, management and tracking
Websure offers different levels of reporting and management information to suit all needs
At the simplest level, you can perform ad hoc queries almost anywhere in the application and present them in a grid. Websure allows these queries to be exported to MS Excel in a couple of keystrokes.
More comprehensive reporting is provided in a standard suite of reports, which can be tweaked and edited as required.
We also offer an internal report writer that allows clients to develop reports from scratch. If clients need an additional level of reporting they can use the Crystal reporting tool to run over Websure.
MS reporting services with pre-defined cubes
Websure is integrated with Microsoft reporting services. Cubes allow you to report on all areas of the business and to provide real-time reporting, which is presented in dashboard summaries, pivots and detailed reports – all of which can be data mined.